Internal Complaints Procedure

Whilst we strive to achieve a very high level of service, if you do have a complaint we would ask that you put it in writing to the Managing Director.

Complaints will be acknowledged within three working days, an internal investigation will be undertaken by a senior member of staff and a formal written outcome will be issued within 15 working days.

Should you be dissatisfied with the outcome of the investigation you may write again explaining why you are not satisfied. A second detached review will be conducted and a written statement issued within 15 working days expressing Grosvenor Property Sales final viewpoint.

In the unfortunate event that you remain dissatisfied with the final viewpoint of your complaint, you may write to The Property Ombudsman at the address below within 12 months from the date of our final letter. They will then review your complaint and advise of their decision.

The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP
www.tpos.com.

Copies of our Code of Practice and consumer guides are available upon request.